{"id":38,"date":"2019-08-29T04:09:10","date_gmt":"2019-08-29T04:09:10","guid":{"rendered":"https:\/\/demo.cmssuperheroes.com\/themeforest\/koira\/?page_id=38"},"modified":"2026-05-12T12:49:37","modified_gmt":"2026-05-12T12:49:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jfi-express.com\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"38\" class=\"elementor elementor-38\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17e1cf6e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17e1cf6e\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t\t        <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-765f84eb\" data-id=\"765f84eb\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-4d9a1868 elementor-widget elementor-widget-cms_heading\" data-id=\"4d9a1868\" data-element_type=\"widget\" data-widget_type=\"cms_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"cms-heading-wrapper cms-heading-layout1\">\n    \n            <h2 class=\"custom-heading\">\n            <span >FAQs<\/span>\n        <\/h2>\n        \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-106cd02d elementor-widget elementor-widget-cms_breadcrumb\" data-id=\"106cd02d\" data-element_type=\"widget\" data-widget_type=\"cms_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"cms-breadcrumb\"><li><span class=\"breadcrumb-entry\">Home<\/span><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b301a36 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b301a36\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\" >\r\n\t\t\t        <div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1cec748d\" data-id=\"1cec748d\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-bf511d9 elementor-widget elementor-widget-cms_navigation_menu\" data-id=\"bf511d9\" data-element_type=\"widget\" data-widget_type=\"cms_navigation_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cms-navigation-menu1 e-sidebar-widget\">\n                    <h3 class=\"widget-title\">Trasport Services<\/h3>\n                <div class=\"menu-menu-services-container\"><ul id=\"menu-menu-services\" class=\"menu\"><li id=\"menu-item-5504\" class=\"menu-item menu-item-type-post_type menu-item-object-service menu-item-5504\"><a href=\"https:\/\/jfi-express.com\/fr\/service\/packaging\/\">Packaging<\/a><\/li>\n<li id=\"menu-item-5501\" class=\"menu-item menu-item-type-post_type menu-item-object-service menu-item-5501\"><a href=\"https:\/\/jfi-express.com\/fr\/service\/warehousing\/\">Warehousing<\/a><\/li>\n<li id=\"menu-item-5500\" class=\"menu-item menu-item-type-post_type menu-item-object-service menu-item-5500\"><a href=\"https:\/\/jfi-express.com\/fr\/service\/air-freight\/\">Air Freight<\/a><\/li>\n<li id=\"menu-item-5499\" class=\"menu-item menu-item-type-post_type menu-item-object-service menu-item-5499\"><a href=\"https:\/\/jfi-express.com\/fr\/service\/road-freight\/\">Door to Door<\/a><\/li>\n<\/ul><\/div>    <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f8a83b elementor-widget elementor-widget-spacer\" data-id=\"24f8a83b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31d6f5e0 elementor-widget elementor-widget-cms_fancy_box\" data-id=\"31d6f5e0\" data-element_type=\"widget\" data-widget_type=\"cms_fancy_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"cms-fancy-box-layout2 bg-image default\" style=\"background-image: url(https:\/\/demo.farost.net\/equita\/wp-content\/uploads\/2019\/08\/widget_bg.jpg);\">\n    <div class=\"content-inner\">\n        <h3 class=\"item--title\">\n            Dedicated Customer Teams &  Agile Services        <\/h3>\n        <div class=\"item--description\">\n            Have a question not covered here? Our team is available Mon\u2013Sun, 8am to 7pm. Contact us directly and we'll get back to you fast.        <\/div>\n                    <div class=\"item--button\">\n                <a class=\"btn btn-outline-white\" href=\"https:\/\/jfi-express.com\/fr\/contact-us\/\">Contact Us<\/a>\n            <\/div>\n            <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be5241b elementor-widget elementor-widget-spacer\" data-id=\"2be5241b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc60b1b elementor-widget elementor-widget-cms_download\" data-id=\"4fc60b1b\" data-element_type=\"widget\" data-widget_type=\"cms_download.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cms-download e-sidebar-widget\">\n    \t    \t\t<h3 class=\"widget-title\">Download<\/h3>\n    \t                    <div class=\"item--download\">\n            \t<a href=\"#\" target=\"_blank\" style=\"background-color: #fe5a0e\">\n                    <span class=\"download-title\">Our Services Overview<\/span>\n\t            \t\t            <\/a>\n           <\/div>\n                    <div class=\"item--download\">\n            \t<a href=\"#\" target=\"_blank\" style=\"background-color: #1B1A1A\">\n                    <span class=\"download-title\">Request a Quote<\/span>\n\t            \t\t            <\/a>\n           <\/div>\n            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-311a4e21\" data-id=\"311a4e21\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-039b314 elementor-widget elementor-widget-cms_accordion\" data-id=\"039b314\" data-element_type=\"widget\" data-widget_type=\"cms_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div id=\"cms_accordion-039b314\" class=\"cms-accordion layout1 style1\">\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#e0b28d5cms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">What are your delivery times?<\/a>\n                <\/div>\n                <div id=\"e0b28d5cms_accordion-039b314\" class=\"cms-ac-content\">\n                    Delivery times depend on the transport mode and destination:<br \/>\n<br \/>\nAir freight: 3 to 7 days from China, Dubai, or Europe to Africa<br \/>\nSea freight: 20 to 40 days depending on the port of origin and destination<br \/>\nRoad freight: varies depending on distance and destination country<br \/>\n<br \/>\nWe always provide estimated timelines before your shipment is confirmed so you can plan accordingly.                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#a28b370cms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">How can I track my shipment?<\/a>\n                <\/div>\n                <div id=\"a28b370cms_accordion-039b314\" class=\"cms-ac-content\">\n                    Every shipment handled by JFI EXPRESS JOE CARGO comes with a tracking reference. You can track your parcel in real time via our Track &amp; Trace page on this website, or by contacting our customer service team directly by phone or email. We provide proactive updates at every key stage of your shipment.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item active\">\n                <div class=\"cms-ac-title active\" data-target=\"#df9931acms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">What documents are required for international shipping?<\/a>\n                <\/div>\n                <div id=\"df9931acms_accordion-039b314\" class=\"cms-ac-content\" style=\"display:block;\">\n                    The standard documents required for most international shipments include: a commercial invoice, a packing list, a bill of lading (sea) or airway bill (air), and a certificate of origin. Additional documents may be required depending on the destination country and type of goods \u2014 such as import permits, health certificates, or phytosanitary certificates. Our customs specialists will guide you through every requirement specific to your shipment.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#ddebb03cms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">How are shipping costs calculated?<\/a>\n                <\/div>\n                <div id=\"ddebb03cms_accordion-039b314\" class=\"cms-ac-content\">\n                    Shipping costs depend on several factors: the transport mode (air, sea, or road), the weight and volume of your goods (chargeable weight), the origin and destination, and any additional services such as packaging, insurance, or customs clearance. We provide a detailed, transparent quote before every shipment \u2014 no hidden fees, no surprises.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#d2d498acms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">Can you ship from China, Dubai, and Europe to Africa?<\/a>\n                <\/div>\n                <div id=\"d2d498acms_accordion-039b314\" class=\"cms-ac-content\">\n                    Yes. JFI EXPRESS JOE CARGO specializes in international freight from China (Guangzhou), Dubai, India, and Turkey to 16 African countries. Our main international hub is in Guangzhou, China, where our team is based to assist with sourcing, inspection, and shipment coordination directly at the origin.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#2e9bf85cms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">Do you offer door-to-door delivery?<\/a>\n                <\/div>\n                <div id=\"2e9bf85cms_accordion-039b314\" class=\"cms-ac-content\">\n                    Yes. Our door-to-door service covers the entire logistics chain \u2014 from collection at the supplier's premises in China or Dubai, through international freight and customs clearance, to final delivery at your address in Africa. It's our most complete service, designed to give you total peace of mind with a single point of contact throughout.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#a45103bcms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">Is cargo insurance included in your service?<\/a>\n                <\/div>\n                <div id=\"a45103bcms_accordion-039b314\" class=\"cms-ac-content\">\n                    Cargo insurance is optional but strongly recommended for all shipments. It is not automatically included in the base freight rate. Our team can arrange comprehensive insurance coverage tailored to your cargo type and value, protecting you against loss, theft, or damage during transit. We strongly advise insurance especially for high-value or fragile goods.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#a6819fecms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">Can you buy goods on my behalf in China and ship them?<\/a>\n                <\/div>\n                <div id=\"a6819fecms_accordion-039b314\" class=\"cms-ac-content\">\n                    Yes. If you send us a photo or description of a product, our team in Guangzhou can assist with sourcing, supplier negotiation, quality verification, and shipping. This is a service many of our clients use \u2014 especially those who cannot travel to China themselves. Contact us for more details on how this works.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#e2cf8a7cms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">What should I do if my shipment is delayed or lost?<\/a>\n                <\/div>\n                <div id=\"e2cf8a7cms_accordion-039b314\" class=\"cms-ac-content\">\n                    Contact our customer service team immediately at contact@jfi-express.com or by phone. We will investigate the situation, track your shipment, and take all necessary steps to resolve the issue as quickly as possible. If your shipment is insured, we will also initiate the claims process on your behalf.<br \/>\n                <\/div>\n            <\/div>\n                    <div class=\"cms-accordion-item\">\n                <div class=\"cms-ac-title\" data-target=\"#0ef4d8ecms_accordion-039b314\">\n                    <a class=\"cms-ac-title-text\">In which African countries do you operate?<\/a>\n                <\/div>\n                <div id=\"0ef4d8ecms_accordion-039b314\" class=\"cms-ac-content\">\n                    JFI EXPRESS JOE CARGO currently operates in 16 African countries, including Cameroon, Nigeria, DRC (Congo-Kinshasa), Republic of Congo (Brazzaville), Gabon, C\u00f4te d'Ivoire, Chad, Central African Republic, Senegal, Guinea, Burkina Faso, Togo, Mali, and B\u00e9nin. We have 11 agencies across Cameroon and a growing network of partners across the continent.<br \/>\n                <\/div>\n            <\/div>\n            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs Home Trasport Services Packaging Warehousing Air Freight Ocean Freight Door to Door Dedicated Customer Teams &#038; Agile Services Have a question not covered here? Our team is available Mon\u2013Sun, 8am to 7pm. Contact us directly and we&#8217;ll get back to you fast. Contact Us Download Our Services Overview Request a Quote What are your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":9,"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":6411,"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/pages\/38\/revisions\/6411"}],"wp:attachment":[{"href":"https:\/\/jfi-express.com\/fr\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}